Shipping & Payment Info

Shipping and Payment Information for Eclipse Apparel NY

Effective Date: 01/01/2025

Thank you for shopping with Eclipse Apparel NY! We want to make your shopping experience as seamless as possible. This page provides important details regarding our shipping options, payment methods, and related policies.

Shipping Information

At Eclipse Apparel NY, we strive to deliver your order quickly and securely. Below are the key details regarding our shipping and delivery operations:

International and Local Shipping Options

We offer both local and international shipping options to ensure that our products can reach you no matter where you are located.

• Domestic Shipping (within the United States): We offer standard shipping and expedited options to ensure your items arrive as quickly as possible.
• International Shipping: We ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or additional fees that may apply upon arrival in their destination country.

Supported Shipping Zones

We ship to the following regions:

• United States (including all 50 states, P.O. boxes, and military addresses)

Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. To view the exact shipping cost for your order, please enter your shipping address at checkout. We also offer free shipping on orders over a certain amount (specific details can be found on our promotions page or during checkout).

Order Processing and Delivery Times

• Order Processing Time: All orders are processed within 1-2 business days (Monday through Friday). Orders placed on weekends or holidays will be processed the next business day.
• Shipping Times:
  • Standard Domestic Shipping: Typically takes 5-7 business days.
  • Expedited Domestic Shipping: Typically takes 2-3 business days.

Please note that unforeseen circumstances, such as weather delays or logistical issues, may impact delivery times. We are not responsible for delays caused by unforeseen circumstances such as weather delays, logistical issues or natural disaster.

Returns, Exchanges, Damages, and Lost Packages

We want you to be completely satisfied with your purchase. Here are our policies regarding returns, exchanges, and damaged or lost items:

• Returns and Exchanges: We except store credit or even exchange ONLY. Requests must be submitted within 7 days of receiving your item. There are no cancellations after the order has been placed. The follow items are final sale: BODYSUITS, UNDERGARMENTS, HOSIERY, ACCESSORIES, JEWELRY, BODY CARE, CANDLES, EYEWEAR.
• Damaged Items: If your order arrives damaged or defective, please contact us within 7 days of receiving your package. We will assist you with a replacement or a full refund.
• Lost Packages: If your package is lost or delayed during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue. Eclipse Apparel NY is not responsible for lost packages once they are marked as "delivered" by the carrier.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery via the shipping carrier’s website.